Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

Sina Ansari; Laurens Debo; Maria Ibanez; Seyed Iravani; M.D. Sanjeev Malik

doi:10.2139/ssrn.4135705

Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

Sina Ansari
, Laurens Debo
, Maria Ibanez
, Seyed Iravani
, M.D. Sanjeev Malik

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	SSRN Electronic Journal
DOIs	https://doi.org/10.2139/ssrn.4135705
State	Published - 2022

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title = "Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information",

author = "Sina Ansari and Laurens Debo and Maria Ibanez and Seyed Iravani and \{Sanjeev Malik\}, M.D.",

year = "2022",

doi = "10.2139/ssrn.4135705",

language = "English",

journal = "SSRN Electronic Journal",

issn = "1556-5068",

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TY - JOUR

T1 - Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

AU - Ansari, Sina

AU - Debo, Laurens

AU - Ibanez, Maria

AU - Iravani, Seyed

AU - Sanjeev Malik, M.D.

PY - 2022

Y1 - 2022

UR - http://dx.doi.org/10.2139/ssrn.4135705

U2 - 10.2139/ssrn.4135705

DO - 10.2139/ssrn.4135705

M3 - Article

SN - 1556-5068

JO - SSRN Electronic Journal

JF - SSRN Electronic Journal

ER -

Under-Promising and Over-Delivering to Improve Patient Satisfaction at Emergency Departments: Evidence from a Field Experiment Providing Wait Information

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