The golden age: Service management on transatlantic ocean liners

Patrick J. Murphy; R. W. Coye

doi:10.1108/17511340710735573

The golden age: Service management on transatlantic ocean liners

Patrick J. Murphy
, R. W. Coye

DePaul University

DePaul University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	172-191
Number of pages	20
Journal	Journal of Management History
Volume	13
Issue number	2
DOIs	https://doi.org/10.1108/17511340710735573
State	Published - 2007

ASJC Scopus Subject Areas

General Business,Management and Accounting
History and Philosophy of Science

Keywords

Customer satisfaction
Liners
Service delivery
Travel

Access to Document

10.1108/17511340710735573

Cite this

@article{0f890576cd0c4dc291d24f83400e79c4,

title = "The golden age: Service management on transatlantic ocean liners",

keywords = "Customer satisfaction, Liners, Service delivery, Travel",

author = "Murphy, \{Patrick J.\} and Coye, \{R. W.\}",

year = "2007",

doi = "10.1108/17511340710735573",

language = "English",

volume = "13",

pages = "172--191",

journal = "Journal of Management History",

issn = "1751-1348",

number = "2",

}

TY - JOUR

T1 - The golden age

T2 - Service management on transatlantic ocean liners

AU - Murphy, Patrick J.

AU - Coye, R. W.

PY - 2007

Y1 - 2007

KW - Customer satisfaction

KW - Liners

KW - Service delivery

KW - Travel

UR - https://www.scopus.com/pages/publications/84865720200

UR - https://www.scopus.com/pages/publications/84865720200#tab=citedBy

U2 - 10.1108/17511340710735573

DO - 10.1108/17511340710735573

M3 - Article

SN - 1751-1348

VL - 13

SP - 172

EP - 191

JO - Journal of Management History

JF - Journal of Management History

IS - 2

ER -

The golden age: Service management on transatlantic ocean liners

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Cite this