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The Effect of Internet Experience on Consumer Expectations of Responsiveness and Control in Offline Services Marketing Interactions

  • Linda F. Alwitt
  • , Lawrence O. Hamer

Research output: Contribution to journalArticlepeer-review

Original languageAmerican English
JournalProceedings of the 33rd Annual Hawaii International Conference on System Sciences
StatePublished - Jan 2000

Disciplines

  • Marketing

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