More than Providing ‘Solutions’: Towards an Understanding of Customer-Oriented Citizenship Behaviors of IS Professionals

Xuefei Deng; David Wang; ROBERT D. GALLIERS; Tawei (David) Wang

doi:10.1111/isj.12051

More than Providing ‘Solutions’: Towards an Understanding of Customer-Oriented Citizenship Behaviors of IS Professionals

Xuefei Deng
, David Wang
, ROBERT D. GALLIERS
, Tawei (David) Wang

DePaul University

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Information Systems Journal
DOIs	https://doi.org/10.1111/isj.12051
State	Published - 2015

Disciplines

Business
Management Information Systems

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10.1111/isj.12051License: Unspecified

Cite this

@article{1abb0e99de2c451ba37c194bdc7fbf08,

title = "More than Providing {\textquoteleft}Solutions{\textquoteright}: Towards an Understanding of Customer-Oriented Citizenship Behaviors of IS Professionals",

author = "Xuefei Deng and David Wang and GALLIERS, \{ROBERT D.\} and Wang, \{Tawei (David)\}",

note = "Information systems (IS) support in organizations has undergone dramatic changes over the years. IS professionals in the support function have become an important knowledge source to colleagues who seek assistance with their IS usage. Our understanding of IS professionals' customer-oriented behaviours is limited, however.",

year = "2015",

doi = "10.1111/isj.12051",

language = "American English",

journal = "Information Systems Journal",

issn = "1365-2575",

}

TY - JOUR

T1 - More than Providing ‘Solutions’: Towards an Understanding of Customer-Oriented Citizenship Behaviors of IS Professionals

AU - Deng, Xuefei

AU - Wang, David

AU - GALLIERS, ROBERT D.

AU - Wang, Tawei (David)

N1 - Information systems (IS) support in organizations has undergone dramatic changes over the years. IS professionals in the support function have become an important knowledge source to colleagues who seek assistance with their IS usage. Our understanding of IS professionals' customer-oriented behaviours is limited, however.

PY - 2015

Y1 - 2015

UR - http://onlinelibrary.wiley.com/doi/10.1111/isj.12051/abstract

U2 - 10.1111/isj.12051

DO - 10.1111/isj.12051

M3 - Article

SN - 1365-2575

JO - Information Systems Journal

JF - Information Systems Journal

ER -

More than Providing ‘Solutions’: Towards an Understanding of Customer-Oriented Citizenship Behaviors of IS Professionals

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