@article{bc01d3d51e784cd895b5a68caebb0697,
title = "Managing online wait: Designing effective waiting screens across cultures",
keywords = "Background color, Culture, Hedonic valence, Online wait, Perceived waiting time, Time affordance",
author = "Chen, \{Andrew N.K.\} and Younghwa Lee and Yujong Hwang",
note = "Publisher Copyright: {\textcopyright} 2017 Elsevier B.V.",
year = "2018",
month = jul,
doi = "10.1016/j.im.2017.12.001",
language = "English",
volume = "55",
pages = "558--575",
journal = "Information and Management",
issn = "0378-7206",
number = "5",
}