Izvrsnost u pružanju hotelskih usluga – vrijednost za gosta, kreiranje i upravljanje odnosima s gostima

Translated title of the contribution: Excellence in providing hotel services - guest value, creating and managing guest relationships

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Translated title of the contribution	Excellence in providing hotel services - guest value, creating and managing guest relationships
Original language	Croatian
Title of host publication	Odabrane teme suvremenog menadžmenta u kulturi i turizmu
State	Published - 2017

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