@inproceedings{576ee3f4369e471b900d78c40b983c85,
title = "Generation gap and the impact of the web on goods quality perceptions",
keywords = "Credence goods, Experience goods, Generation gap, Online shopping, Product quality perceptions, Search goods",
author = "Yun Wan and Makoto Nakayama and Norma Sutcliffe",
year = "2009",
doi = "10.1007/978-3-642-03132-8\_9",
language = "English",
isbn = "9783642031311",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "103--112",
booktitle = "Value Creation in E-Business Management - 15th Americas Conference on Information Systems, AMCIS 2009, SIGeBIZ track, Selected Papers",
note = "15th Americas Conference on Information Systems, AMCIS 2009 ; Conference date: 06-08-2009 Through 09-08-2009",
}