Customization and Customer Satisfaction for Mobile Commerce

Susy S. Chan; Xiaowen Fang; Jean Lam; Jacek Brzezinski

Customization and Customer Satisfaction for Mobile Commerce

Susy S. Chan
, Xiaowen Fang
, Jean Lam
, Jacek Brzezinski

IBM

Research output: Contribution to conference › Paper › peer-review

Original language	English
Pages	3877-3884
Number of pages	8
State	Published - 2004
Externally published	Yes
Event	10th Americas Conference on Information Systems, AMCIS 2004 - New York, United States Duration: Aug 6 2004 → Aug 8 2004

Conference

Conference	10th Americas Conference on Information Systems, AMCIS 2004
Country/Territory	United States
City	New York
Period	8/6/04 → 8/8/04

ASJC Scopus Subject Areas

Library and Information Sciences
Information Systems
Computer Science Applications
Computer Networks and Communications

Keywords

customer relationship management
Customization
expectation and desire disconfirmation model
mobile commerce
perceived customizability
satisfaction
self-efficacy

Cite this

@conference{17f915c4412b472ab4d6fc9931103463,

title = "Customization and Customer Satisfaction for Mobile Commerce",

keywords = "customer relationship management, Customization, expectation and desire disconfirmation model, mobile commerce, perceived customizability, satisfaction, self-efficacy",

author = "Chan, \{Susy S.\} and Xiaowen Fang and Jean Lam and Jacek Brzezinski",

note = "Publisher Copyright: {\textcopyright} 2004, Association for Information Systems. All rights reserved.; 10th Americas Conference on Information Systems, AMCIS 2004 ; Conference date: 06-08-2004 Through 08-08-2004",

year = "2004",

language = "English",

pages = "3877--3884",

}

TY - CONF

T1 - Customization and Customer Satisfaction for Mobile Commerce

AU - Chan, Susy S.

AU - Fang, Xiaowen

AU - Lam, Jean

AU - Brzezinski, Jacek

PY - 2004

Y1 - 2004

KW - customer relationship management

KW - Customization

KW - expectation and desire disconfirmation model

KW - mobile commerce

KW - perceived customizability

KW - satisfaction

KW - self-efficacy

UR - https://www.scopus.com/pages/publications/84937900154

UR - https://www.scopus.com/pages/publications/84937900154#tab=citedBy

M3 - Paper

AN - SCOPUS:84937900154

SP - 3877

EP - 3884

T2 - 10th Americas Conference on Information Systems, AMCIS 2004

Y2 - 6 August 2004 through 8 August 2004

ER -

Customization and Customer Satisfaction for Mobile Commerce

Conference

ASJC Scopus Subject Areas

Keywords

Other files and links

Cite this