@inbook{f05270f46c5648238c1b1d525ab195d2,
title = "A reconceptualization of the emotional labor construct: On the development of an integrated theory of perceived emotional dissonance and emotional labor",
author = "Rubin, \{Robert S.\} and \{Staebler Tardino\}, \{Vicki M.\} and Daus, \{Catherine S.\} and Munz, \{David C.\}",
year = "2010",
month = dec,
day = "10",
doi = "10.4324/9781410611895",
language = "English",
isbn = "1410611892",
pages = "189--211",
booktitle = "Emotions in Organizational Behavior",
publisher = "Lawrence Erlbaum Associates",
}