@article{1d69857972cf41d8bf1e52775f3d222c,
title = "A confirmation perspective on perceived service quality",
keywords = "Customer services quality, Expectation, Perception, Services marketing",
author = "Hamer, \{Lawrence O.\}",
note = "The date on your computer is in the past. If your computer's clock shows a date before 1 Jan 1970, the browser will automatically forget the cookie. To fix this, set the correct time and date on your computer.",
year = "2006",
doi = "10.1108/08876040610674571",
language = "English",
volume = "20",
pages = "219--232",
journal = "Journal of Services Marketing",
issn = "0887-6045",
number = "4",
}